General conditions


1.- BOOKING

Your reserve is considered confirmed only when Sea And Wave Málaga has received the deposit.

2.- DEPOSIT

A guarantee deposit is requested to maintain your booking. The amount varies depending on the apartment booked. For some apartments, this deposit simply requires you to provide us with your credit card details. Please ask for more details. If any damage is caused to the property or its fittings and furnishings, you should inform us immediately so it can be repaired as soon as possible.

3.- PAYMENT

Once Sea And Wave Málaga has confirmed the availability of your chosen apartment, you are kindly requested to pay a deposit of 20% of the total price by bank transfer, credit card or through secure payment platform on the web. Please remember that your booking is only confirmed once Sea And Wave Málaga has received your deposit. You will then receive an e-mail confirming your booking. The outstanding balance is to be settled at your arrival unless agreed otherwise. The outstanding balance on some apartments may be settled by credit card, subject to a 2% surcharge. Please ask for more details.

4.- CANCELLATIONS OR CHANGES

Sea And Wave Málaga will not accept a booking cancellation unless it is made in writing. The cancellation deadlines and administration fees are as follows:

For cancellations up to 60 days before the start of the holiday, 100% deposit will be refunded in full fewer 30 euros in respect of the handling fee.
Between 60 and 31 days before the date of arrival: 50% of the total amount due will be refunded fewer 30 euros in respect of the handling fee.

For cancellations less than 30 days before the start of the holiday, no refund of deposit. For cancellations from three days before the commencement of the rental or in case of no show, will charge your credit card the total amount of the reserve.

 Changing the number of days: if you intend to stay for fewer days, your payment does not change; if you intend to stay for more days, you will be required to pay the corresponding supplement upon arrival. Any change of dates by a client will be handled as a new stay and subject to the terms of cancellation.

Changing the number of guests: if there are fewer guests, the outstanding balance remains the same; if there are more guests, you are requested to pay the corresponding supplement upon arrival. Before your arrival: if the owner cannot provide the apartment you booked with Sea And Wave Málaga, we will do everything we can to offer you a similar apartment, based on availability. If a mutually agreed solution cannot be reached, both contracting parties have the right to cancel the contract. In this event, Sea And Wave Málaga will reimburse the client for the full amount paid (excluding, where applicable, the amount corresponding to any time spent in the apartment).Sea And Wave Málaga may not be held liable for any other claims made by a client. A request to transfer to an apartment other than the one confirmed in the booking will be considered an effective cancellation. A new booking is required to change apartment. This is considered a new booking and, as such, is subject to Sea And Wave Málaga´S General Terms and Conditions.

 

5.- PROCEDURE ON ARRIVAL AND DEPARTURE

  • Arrival time: after 14:00 pm.
  • Departure time: before 12 am.

If you didn´t provide your estimated arrival time upon booking, please do so at least three days before your arrival date. This will help us to ensure a timely check-in. Accordingly, you are kindly requested to phone u, send a SMS or an e-mail when you arrive in MALAGA so that one of our agents can meet you at the time agreed by telephone.
If for any reason you are going to arrive ahead of schedule, please let us know a few days in advance so we can arrange to accommodate you in your apartment as soon as possible.

6.- CLEANING

Sea And Wave Málaga undertakes to rent the property in a clean and tidy state. Clients are required to leave the apartment as they found it.

7.- NUMBER OF GUESTS

Clients are required to inform Sea And Wave Málaga of the number of people included in the booking. Initially, and unless a specific agreement is reached with Sea And Wave Málaga, only the number of people indicated on the booking confirmation may occupy the property. The number of people may not exceed the number specified and agreed for each apartment. Likewise, and unless agreed otherwise, parties and pets are not allowed and If any of the above rules are broken, Sea And Wave Málaga reserves the right to ask the client to vacate the apartment. In this case, the client is not entitled to any financial compensation.

8.- CONDUCT

Clients should conduct themselves in a polite and proper manner, being responsible for the conduct of the people accompanying them. In the event of any improper, irresponsible or anti-social behaviour, Sea And Wave Málaga reserves the right to ask the client to vacate the apartment. In this case, the client is not entitled to any financial compensation. It is strictly forbidden to make any noise between 9 pm and 9 am, hold parties in the apartment or play loud music. If the police need to be called, Sea And Wave Málaga reserves the right to ask the client to vacate the apartment. In this case, the client is not entitled to any financial compensation. Clients are required to sign the terms and conditions of use upon arrival at the apartment. . Clients accept these terms and conditions whenever they rent a property through Sea And Wave Málaga, and are therefore expected to uphold them.

9.- LIABILITIES

Both the owner and Sea And Wave Málaga are exempt from any liability for direct or indirect damage that may be caused through the use of the apartment, including but not limited to: damages, loss due to fire, theft or criminal behaviour. If any of the above rules are broken, Sea And Wave Málaga reserves the right to ask the client to vacate the apartment. In this case, the client is not entitled to any financial compensation.

10.- OUR OFFICE AND WEBSITE

All information and details on the apartments are provided by their owners. Although Sea And Wave Málaga, is a real estate agency based in MALAGA City Centre with a PHYSICAL OFFICE in, Calle Alvarez 7, bajo-A, MALAGA C.P. 29012 (SPAIN) , does its utmost to check and update this information, as can be seen on our website www.malagacitybreak.com.Sea And Wave Málaga reserves the right to update the information published on the website at any time, including but not limited to: rates, descriptions , photographs and Prices may be subject to change at the advertiser’s discretion. . Sea And Wave Málaga does not guarantee the suitability or condition of any product or service advertised on this website. Sea And Wave Malaga reserves the right to update its general terms and conditions at any time, as may be required. It is the responsibility of those using Sea And Wave Málaga´S services to review these general conditions in the event of any change. By agreeing to use Sea And Wave Málaga’S services, it is understood that all the parties accept such changes and agree to comply with them. These general terms and conditions do not affect your statutory consumer rights.

 

Booking and Payment

Book a rental apartment or other supplementary services announced on our website by using the initial search option on SEA AND WAVE MÁLAGA homepage. Enter arrival and departure dates and number of people into the search option.
Please remember that children under 3 years old stay free of charge.

Once you have selected your preferred apartment, please enter your personal details for the booking. To confirm your accommodation booking, you are required to pay a percentage 20% of the total amount. To confirm some supplementary services, you are required to pay the total amount. This payment can be done online through secure payment platform, by Paypal or by bank .

The dates will be blocked for your stay in the select apartment and our reservation manager will contact you to complete your booking.

 

 

CHECK-IN

A member of SEA & WAVE MALAGA will be there to meet you in personal and provide you with information on your apartment booking.

To ensure everything is perfectly organized for your arrival, please:

  • Confirm your estimated time of arrival. If you arrive by plane, you may hire our Private Transfer Services straight from the airport to the apartment.
  • Upon arrival, you are requested to sign the apartment booking form, show your ID or passport and provide credit card details, which are used as a guarantee to cover any possible damage caused during your stay. Once the formalities have been completed, we will hand over the keys.

Check in policy

  • The check in time on the day arrival is 2 p.m. to 10 p.m.
  • For the arrivals before 4 p.m. Please, contact with us.
  • For arrivals after 10 p.m.: an additional fee of 20€ is charged up to 11:59 p.m. , and 30€ after that time.

 

CHECK-OUT

To facilitate an orderly check out,we need:

  • Confirmation of your estimated time of departure. If you depart by plane, you may hire our private transfer service straight from the apartment to the airport (supplementary services)
  • Check out policy

Properties are to be vacancies before 12a.m. Please, ensure you take all your possessions with you, remove any rubbish and leave the keys on the living-room table.
If you wish to leave the apartment after this time, please check with us in advance.

 

F.A.Q.

How  to find the ideal accommodation? Too easy! Just enter in the internet search the date you want to book; We will show you all the accommodations available for that date. You can also add filters to fit the search to your preferences, and we will take care of finding the offers that best suit your needs. When you are convinced, you can validate your reservation. (Do not forget to read the general conditions). You can contact us to ask any other questions before booking.

 

Is the price per person or per apartment? The price is per apartment based on a minimum stay of 2 persons. Once exceeded this amount each person will pay an extra charge per day, and according to season. What is the minimum occupation period? The minimum stay varies according to season,Summer 2 / 7-15 / 9: nightsChristmas 22/12 - 8/1 and Easter: nightsOther dates:2 nights

 

Where do we pick up the apartment keys? A member of the Sea & Wave team will be waiting for you at the door of the establishment and will hand you the keys personally, showing you the use of the apartment and the best tips to make the most of the city of Malaga. It will be our pleasure to offer you our help and all the local information you may need to make your stay an unforgettable experience! Our opening hours are from 2 pm to 10 pm; If you are going to arrive outside these hours, there is no problem but there is a surcharge after 10.00 pm for 20 € and between 00.00 to 10.00 h for 30 €.If you need to enter earlier, please contact us. If there is no exit that same day, we will have no problem in allowing you to enter before the established time.Our departure time is at 12: 00h .; We have the Late Check Out service, always on request and with a supplement of 30 €. If you need to leave later, please let us know before your arrival and we will indicate if possible; If there is no entry that same day we will not have problem in that the exit is after 12 hours.

 

We have the Late Check Out service, always on request and with a supplement of  € 30  What is the cleaning rate?  The departure cleaning is a single, fixed and obligatory charge of 30 Euros, which is paid separately from the reservation price and which includes the cleaning of the apartment by a professional team in hospitality, change of bed linen and towels, after departure Of the apartment. What capacity do our apartments have? We have a wide variety of apartments, with different capacity, to accommodate from 2 to 7 people in a single apartment.We also have buildings with several apartments to accommodate groups of more than 10 people. You will find all the details with its description on our page. If in doubt, we will be happy to assist you in providing this information. At what time can I enter the apartment?  Our opening hours are from 2 pm to 10 pm; If you are going to arrive outside these hours, there is no problem but there is a surcharge after 10.00 pm for 20 € and between 00.00 to 10.00 h for 30 €. If you need to enter earlier, please contact us. If there is no exit that same day, we will have no problem in allowing you to enter before the established time.Our departure time is at 12: 00h .; We have the Late Check Out service, always on request and with a supplement of 30 €. If you need to leave later, please let us know before your arrival and we will indicate if it is possible; If there is no entry that same day we will not have problem in that the exit is after 12 hours. When should I leave the apartment? Our departure time is at 12: 00h .; We have the Late Check Out service, always on request and with a supplement of € 30. If you need to leave later, please let us know before your arrival and we will indicate if it is possible; If there is no entry that same day we will not have problem in that the exit is after 12 a.m.  

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